Privacy Policy

1. Introduction

Luxury Falcon Properties LLC ("Luxury Falcon", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you. By using our website or otherwise engaging with our services, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

Contact details, such as your name, email address, phone number and WhatsApp number.

Property preferences, such as the type of property you are interested in, preferred areas, budget range, and whether you are looking to buy, rent, or explore an off-plan or distress opportunity.

Enquiry details, such as messages you send us through our contact forms, personal shortlist requests, viewing requests, or property valuation and listing requests.

Communications, including records of calls, emails, WhatsApp messages and direct messages exchanged with our team.

Technical information, such as your IP address, browser type, device information and how you interact with our website, collected automatically through standard analytics tools.

3. How We Collect Your Information

We collect information directly from you when you complete a form on our website (including our Personal Shortlist, Sell My Property, and property enquiry or viewing request forms), contact us by phone, email, WhatsApp or direct message, or otherwise communicate with our team. We also collect some information automatically through your use of our website.

4. How We Use Your Information

We use your information to:

Respond to your enquiries and provide the property advisory services you have requested.

Match you with properties, developments or opportunities that may suit your stated preferences.

Arrange viewings, share sales offers, and support you through a purchase, sale, rental or off-plan transaction.

Communicate with you by phone, email, WhatsApp or direct message about your enquiry or ongoing matters.

Improve our website, services and the accuracy of our published property catalogue.

Send you marketing communications about properties and services that may interest you, where you have agreed to receive these.

Comply with our legal and regulatory obligations.

5. Legal Basis for Processing

We process your information on the basis that it is necessary to respond to your enquiry and provide our services to you, that you have given your consent (for example, when signing up for marketing updates), or that we have a legitimate business interest in doing so, such as improving our services and maintaining our client relationships.

6. Who We Share Your Information With

We may share your information with:

Property developers, sellers, landlords or their representatives, where necessary to progress an enquiry, viewing or transaction you have requested.

Trusted third-party service providers who support our operations, such as website hosting, email, customer communication and analytics providers.

Mortgage, legal or other professional advisors, where you have asked to be connected with them.

Regulatory or government authorities, where required by law.

We do not sell your personal information to third parties.

7. International Transfers

Some of the service providers we work with may process or store information outside the United Arab Emirates. Where this happens, we take reasonable steps to ensure your information continues to be protected to a standard consistent with this Policy and applicable UAE data protection law.

8. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide our services, maintain our business records, and comply with our legal obligations. When information is no longer needed, we take steps to delete or anonymize it.

10. Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, and to withdraw any consent you have previously given. To exercise any of these rights, contact us using the details in Section 16 below.

11. Managing Your Marketing Preferences

You can opt out of marketing communications from us at any time by contacting us directly, unsubscribing through a link in our marketing emails, or letting our team know via WhatsApp or direct message. You will continue to receive communications relevant to any active enquiry or transaction.

12. Cookies

Our website may use cookies and similar technologies to support website functionality and to understand how visitors use our site. You can control cookies through your browser settings.

13. Third-Party Links

Our website may contain links to third-party websites, including developer or partner websites. We are not responsible for the privacy practices or content of those third-party sites, and encourage you to review their own privacy policies.

14. Children's Privacy

Our website and services are intended for adults seeking property advisory services and are not directed at children. We do not knowingly collect personal information from children.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised "Last updated" date.